{"groups":[{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["Duolingo continuously updates courses to make them better and more effective. As we make improvements, you might notice adjustments to existing content or the introduction of brand new material. When this happens, we may also reposition you within your learning path to better align with the fresh content and structure. Rest assured, this helps ensure that you receive the most up-to-date and impactful learning experience possible!"]}],"title":null}],"slug":"why-did-my-course-change","title":"Why did my course change?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Your streak (flame icon) represents the number of days in a row you\u2019ve completed a lesson on Duolingo."]},{"displayType":"unstyled","items":["Language learning is about building goals over time, and the streak is a <a href=\"https://blog.duolingo.com/how-duolingo-streak-builds-habit/\">proven way</a> to motivate you to keep learning and practicing every day."]},{"displayType":"unstyled","items":["Tip: Practice reminders can be a great help for remembering to do your lessons. In your <a href=\"/settings/notifications\">notification settings</a> you can turn on practice reminders and set the time that will work best for you."]}],"title":null},{"sections":[{"displayType":"unstyled","items":["Sometimes you need a break! A streak freeze lets you maintain your streak when you forget to practice for a day."]},{"displayType":"unstyled","items":["A streak freeze must be purchased in advance of the day of a missed lesson to protect the streak."]},{"displayType":"unstyled","items":["But if you forget to purchase a streak <b>freeze</b> and you lose your streak, no worries! You can also purchase a streak <b>repair</b> with gems (available in the Shop). Head over to the Shop tab to purchase your streak freeze."]},{"displayType":"unstyled","items":["On the Duolingo app (iOS or Android):"]},{"displayType":"list_numbered","items":["Open the Duolingo app","Sign in to your Duolingo account","Tap the gem icon at the top of the screen to go to the Shop","Tap \u201cStreak Freeze\u201d and confirm"]},{"displayType":"unstyled","items":["On your web browser (desktop):"]},{"displayType":"list_numbered","items":["Sign in to your <a href=\"\">Duolingo account</a> via web browser","Click \u201c<a href=\"/shop\">Shop</a>\u201d in the side navigation","Tap \u201cStreak Freeze\u201d and confirm"]}],"title":"What is a streak freeze?"},{"sections":[{"displayType":"unstyled","items":["Gems are Duolingo\u2019s virtual in-app currency. (In the web version, they\u2019re called lingots.)"]},{"displayType":"unstyled","items":["You\u2019ll earn gems as you complete lessons and quests. If you don\u2019t have enough gems to purchase an item in the Shop, you can purchase packs of gems in the Shop."]}],"title":"How do I get gems in Duolingo?"}],"slug":"what-is-a-streak","title":"What is a streak?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Leaderboards are a fun way to compete with other Duolingo learners in a weekly contest. As you earn more XP (experience points) with each lesson, you\u2019ll rise in the ranks of your leaderboard. You\u2019ll face a new group of competitors each week. Check out the Leaderboards tab in the app to get the competition started!"]}],"title":"What are leaderboards?"},{"sections":[{"displayType":"unstyled","items":["The top XP earners in your leaderboard will be promoted to a higher league for the following week. The lower XP earners will be demoted to the previous league."]},{"displayType":"unstyled","items":["Leagues, from lowest to highest: Bronze, Silver, Gold, Sapphire, Ruby, Emerald, Amethyst, Pearl, Obsidian, and Diamond."]}],"title":"What are leagues?"},{"sections":[{"displayType":"unstyled","items":["Leaderboards end and restart Sunday afternoon or evening, based on your device\u2019s timezone. The leaderboard tab includes a countdown showing when it will end."]}],"title":"When do leaderboards end and restart?"},{"sections":[{"displayType":"unstyled","items":["You can check whether your profile is private. If you would like to have access to leaderboards:"]},{"displayType":"list_numbered","items":["Go to your privacy settings here: https://www.duolingo.com/settings/privacy","Check \u201cMake my profile public\u201d"]},{"displayType":"unstyled","items":["If you are under 13 years old you won\u2019t have access to social features including leaderboards. If you are in a classroom, be sure to check your classroom settings."]}],"title":"If I don\u2019t see leaderboards, what can I do?"},{"sections":[{"displayType":"unstyled","items":["In your \u201c<a href=\"/settings/notifications\">notification settings</a>\u201d you can turn on or off notifications about your leaderboard standings."]}],"title":"How do I disable leaderboard-related notifications?"},{"sections":[{"displayType":"unstyled","items":["If you make your profile private, it will disable leaderboards and friends. To make your profile private:"]},{"displayType":"list_numbered","items":["Go to your privacy settings here: https://www.duolingo.com/settings/privacy","Uncheck \u201cMake my profile public\u201d"]}],"title":"How do I disable leagues/leaderboards?"}],"slug":"leaderboards-and-league","title":"What are leaderboards and leagues?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Yes. You can view our open source attributions and learn more from this <a href=\"/attribution\">page</a>."]}],"title":null}],"slug":"open-source-libraries","title":"Does Duolingo use any open source libraries?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["When you opt into live matchmaking in Duolingo Chess, we try to find a balanced opponent as quickly as possible. We start by looking for another Duolingo learner within \u00b150 of your rating and gradually expand this window as needed to avoid long waiting times."]},{"displayType":"unstyled","items":["In certain cases, for example if you\u2019re new to Duolingo Chess, we may strictly pair you with learners with a lower rating (within -50) or with a bot. This helps new learners build confidence before facing tougher opponents. However, learners with a rating of 700 or higher are not paired with bots."]}],"title":null}],"slug":"chess-matchmaking","title":"How does matchmaking work in Duolingo Chess?"}],"groupId":"using_duolingo","isVisible":true,"title":"Using Duolingo"},{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["If you want to edit your Duolingo username or email address, <a href=\"/settings\">go to your settings</a> and edit the username or email address. Your username appears on your weekly leaderboard. Remember to tap \u201cSave changes\u201d when you make any changes."]},{"displayType":"unstyled","items":["If it is not changing, it means it is already taken by another Duolingo account. All usernames and email addresses are unique. Try changing the name again by adding unique letters or numbers to try to make it unique and save again. If the email address you are attempting to update to is already taken, you may have previously created another account with that email address."]}],"title":null}],"slug":"change-my-username-email-address","title":"How do I change my username or email address?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["You can connect with other learners on Duolingo!"]},{"displayType":"unstyled","items":["When you follow someone, they\u2019ll show up on your friends list and you can encourage each other to stick with your language goals!"]}],"title":null},{"sections":[{"displayType":"unstyled","items":["On the Duolingo app:"]},{"displayType":"list_numbered","items":["Go to your Profile","Tap \u201cFollowing\u201d to view your friends list"]},{"displayType":"unstyled","items":["On the web version:"]},{"displayType":"list_numbered","items":["Go to your Profile","Scroll down to view your friends list"]},{"displayType":"unstyled","items":["Your Friends list is ordered by their all-time XP. If you want to compare stats, you can tap or click on their name to compare weekly XP and view their streak and league stats and achievements."]}],"title":"Where do I view my friends on Duolingo?"},{"sections":[{"displayType":"unstyled","items":["When you land on their profile page, click the \u201cFollow\u201d button."]},{"displayType":"unstyled","items":["They will be notified that they have a new follower. They can also follow you back. If they block you, you can no longer follow them. The maximum number of followers is currently 1,000."]}],"title":"How do I follow someone on Duolingo?"},{"sections":[{"displayType":"unstyled","items":["Tap on the \u201cFollowing\u201d button and that will unfollow the user."]}],"title":"How do I unfollow someone on Duolingo?"},{"sections":[{"displayType":"unstyled","items":["Blocking someone means they won\u2019t be able to follow you on Duolingo."]},{"displayType":"unstyled","items":["To block a user on the Duolingo app:"]},{"displayType":"list_numbered","items":["Go to your Profile","Tap \u201cFollowing\u201d to view your friends list","Tap on the user\u2019s name","Scroll down and tap \u201cBlock user\u201d then confirm"]},{"displayType":"unstyled","items":["To block a user on the web version:"]},{"displayType":"list_numbered","items":["Go to your Profile","Click on the user\u2019s name via your friends list","Hover over the three dots menu and tap \u201cBlock\u201d"]},{"displayType":"unstyled","items":["If you change your mind later, you can unblock a user by tapping \u201cUnblock user.\u201d"]}],"title":"How do I block or report someone on Duolingo?"},{"sections":[{"displayType":"unstyled","items":["Reporting someone means you\u2019re alerting Duolingo that the user may have violated community guidelines, which could mean their account will be removed."]},{"displayType":"unstyled","items":["To report a user, go to their profile and then tap or click \u201cReport.\u201d Or, you can \u201c<a href=\"/help/support-request\">submit a bug report</a>\u201d and select \u201cReport abuse\u201d as the type of issue. If possible please include a screenshot and the usernames of those involved so that we can investigate."]}],"title":"How do I report a user?"},{"sections":[{"displayType":"list_bulleted","items":["Check that your email is verified","If your account is inactive, complete a lesson then try again","If you set your profile to private or are under 13 years of age, you cannot follow others or be followed"]}],"title":"If I can\u2019t follow others, what can I do?"},{"sections":[{"displayType":"unstyled","items":["Once you follow a friend on Duolingo, you can encourage and motivate each other as you reach key learning milestones. The app will notify you when your friend has a milestone to celebrate, and when your friend next opens Duolingo they\u2019ll see your congratulatory message!"]},{"displayType":"unstyled","items":["You can also share your personal milestones by tapping the \u201cShare\u201d button and selecting a social platform."]}],"title":"How can I congratulate my friends?"},{"sections":[{"displayType":"list_bulleted","items":["Go to your privacy settings here: https://www.duolingo.com/settings/privacy","Uncheck \u201cMake my profile public\u201d"]},{"displayType":"unstyled","items":["Note: If you make your profile private, it will disable leaderboards and friends."]}],"title":"How do I make my profile private?"}],"slug":"find-follow-and-block-users","title":"How do I find, follow, and block users on Duolingo?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Removing a course means erasing all of your learning progress and all of the XP you earned in that course, and this erasure <b>cannot be undone</b>. You can always add back a course later, but you\u2019ll have to start the course from the beginning or retake a placement test. Removing a course won\u2019t change your streak or leaderboard rank."]}],"title":"What does it mean to remove a course?"},{"sections":[{"displayType":"unstyled","items":["To reset a course, you can remove the course then add it back so you can start fresh."]}],"title":"What does it mean to reset a course?"},{"sections":[{"displayType":"unstyled","items":["On the Duolingo app (iOS or Android):"]},{"displayType":"list_numbered","items":["Open the Duolingo app","Go to your Profile","Tap Settings (gear icon)","Tap \u201cManage courses\u201d","Tap the course you\u2019d like to remove and confirm"]},{"displayType":"unstyled","items":["On your web browser (desktop):"]},{"displayType":"list_numbered","items":["Sign in to your \u201c<a href=\"\">Duolingo account</a>\u201d via web browser","Click your profile picture at the top of the home screen, and choose \u201c<a href=\"/settings\">Settings</a>\u201d","In the Settings page menu, click \u201cManage courses\u201d","Click the course you\u2019d like to remove and confirm"]}],"title":"How do I remove a course?"},{"sections":[{"displayType":"unstyled","items":["If you have courses in multiple base languages, you will need to switch to the specific course before removing it.","For example, if you are learning Spanish from English as well as Spanish from German, and want to remove the Spanish-from-German course, you\u2019ll need to make sure that\u2019s selected as your current course (from the flag icon at the top of the home screen). Then you can follow the steps above to remove the course."]}],"title":"What if I have courses in multiple base languages?"}],"slug":"remove-or-reset-a-course","title":"How do I remove or reset a course?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["If you forgot your password and need a new one, tap \u201cForgot password\u201d on the login screen in the app, or visit http://duolingo.com/forgot_password and enter the email address associated with your Duolingo account."]},{"displayType":"unstyled","items":["If you originally signed up with <a href=\"https://myaccount.google.com/email?pli=1&hl=en\">Google</a> or <a href=\"https://www.facebook.com/settings?tab=account&section=email&view\">Facebook</a>, you\u2019ll need to supply the email associated with your Google or Facebook account instead."]},{"displayType":"unstyled","items":["We\u2019ll send you a link to that email address, which will enable you to create a new password for your account. Be sure to check your spam folder if you do not see the reset email in your inbox!"]},{"displayType":"unstyled","items":["If you signed up with an inaccurate email address, you will not be able to change your password."]}],"title":"I forgot my password."},{"sections":[{"displayType":"unstyled","items":["If you have successfully signed in but your progress does not look the same, you may have accidentally created a second account while attempting to access your original account. Please log out, and retry the above steps using any other email address you may have used to create your correct account."]}],"title":"I\u2019m logged in, but it looks like my progress is gone."}],"slug":"trouble-accessing-my-account","title":"I\u2019m having trouble accessing my account."},{"questions":[{"sections":[{"displayType":"unstyled","items":["Visit the \u201c<a href=\"https://drive-thru.duolingo.com/\">Duolingo Data Vault</a>\u201d to request a copy of all of your personal data stored by Duolingo. This can take up to 30 days."]}],"title":"How do I access my personal data?"},{"sections":[{"displayType":"unstyled","items":["When you delete your account and erase your personal data, you will lose your learning progress and achievements. Once completed, deletion cannot be undone. This deletion can take up to 30 days."]},{"displayType":"unstyled","items":["Note: Deleting your account will NOT cancel an existing Super Duolingo subscription."]},{"displayType":"list_numbered","items":["Visit the \u201c<a href=\"https://drive-thru.duolingo.com/\">Duolingo Data Vault</a>\u201d to delete your Duolingo, Duolingo for Schools, and Duolingo ABC accounts and erase all of your personal data stored by Duolingo.","Alternatively, if you use the iOS app, you can delete your account within the app by going to your Profile, then Settings (gear icon), then scroll to the bottom and tap \u201cDelete account.\u201d","After you submit a request, we\u2019ll send an email to the email address associated with your account. <b>You will need to click on the \u201cDelete my data\u201d confirmation link in the email message.</b>","In case you change your mind, you\u2019ll have 7 days to cancel the erasure process, via a link in the same email where you confirmed your request.","Once the erasure is completed, we\u2019ll send you another email confirming that your account has been deleted and your personal data erased."]}],"title":"How do I delete my account and erase personal data?"},{"sections":[{"displayType":"unstyled","items":["No \u2014 if you subscribed to Super Duolingo via the app, deleting your account will not suspend charges, as those are managed by Apple or Google. You must cancel your subscription renewal before proceeding with data erasure."]}],"title":"Will deleting my account and data also cancel my Super Duolingo subscription?"},{"sections":[{"displayType":"unstyled","items":["For more details on data and privacy on Duolingo, please review our \u201c<a href=\"/privacy\">Privacy Policy</a>\u201d"]}],"title":"What is the Duolingo Privacy Policy?"}],"slug":"delete-my-account-and-data","title":"How do I delete my account and access my data?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["You may have received an email alerting you about a data breach outside of Duolingo that included your personal information. This email is legitimate and we strongly urge you to take action in order to secure your data."]}],"title":null},{"sections":[{"displayType":"unstyled","items":["We detect data breaches through an automated search of <a href=\"https://haveibeenpwned.com/Passwords\">Have I Been Pwned</a>, a website that allows users to check if their personal information has been compromised in data breaches. More details about how Have I Been Pwned works:"]},{"displayType":"unstyled","items":["\u201cPwned Passwords are hundreds of millions of real world passwords previously exposed in data breaches. This exposure makes them unsuitable for ongoing use as they\u2019re at much greater risk of being used to take over other accounts. They\u2019re searchable online below as well as being downloadable for use in other online systems.\u201d"]},{"displayType":"unstyled","items":["Duolingo utilizes this website as a tool to uphold online security by conducting a search each time a user logs in. We use the hashed version of the password for the search to ensure the plain password is not exposed. If we discover that a user\u2019s password has been detected in a data breach on another platform, it indicates potential security risks to the account. In such cases, users should take necessary actions to safeguard their accounts, such as updating passwords."]}],"title":"The tool we use to detect data breaches"},{"sections":[{"displayType":"unstyled","items":["If you received an email about a breach or suspect that your data was compromised, you should protect your account by resetting to a strong, unique password here: https://www.duolingo.com/forgot_password"]},{"displayType":"unstyled","items":["In the Duolingo app, you can change your password by following these steps:"]},{"displayType":"list_unstyled","items":["1. Tap the Profile tab","2. Tap Settings (gear icon)","3. Tap Profile","4. Change password"]}],"title":"What to do now"},{"sections":[{"displayType":"unstyled","items":["If you did not log in but received an email about a breach, it means that your account has been accessed by an unauthorized user who used a password of yours that was shared across different platforms, one or more of which experienced a data breach. To protect your account, follow the \u201cWhat to do now\u201d section above to reset your password."]}],"title":"Why am I getting the email when I did not log in"}],"slug":"what-to-do-if-your-data-was-compromised","title":"What to do if your data was compromised"}],"groupId":"account_management","isVisible":true,"title":"Account Management"},{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["\u201c<a href=\"/super\">Super Duolingo</a>\u201d is a premium addition to the Duolingo experience. With Super Duolingo, your benefits include:"]},{"displayType":"list_numbered","items":["<b>No ads</b>: Learn without interruptions","<b>Unlimited Hearts</b>: Enable Unlimited Hearts so mistakes won\u2019t slow you down","<b>Personalized Practice</b>. Make a mistake? No problem, you\u2019ll receive a personalized lesson to practice your mistakes.","<b>Unlimited attempts at Legendary challenges</b>. Master each of your units by reaching Legendary status!"]},{"displayType":"unstyled","items":["Also, as a Super Duolingo subscriber, you support our mission to keep education free for millions around the world. We offer the same lesson content to all users because our mission is to develop the best language learning education in the world and make it universally available."]},{"displayType":"unstyled","items":["When you start or end a subscription, your learning progress and streak will not be affected."]}],"title":"What is Super Duolingo?"},{"sections":[{"displayType":"unstyled","items":["If you don\u2019t see Unlimited Hearts in Super, it may be part of a test we\u2019re running. Duolingo frequently <a href=\"https://blog.duolingo.com/improving-duolingo-one-experiment-at-a-time/\">tests changes</a> to keep improving the experience for millions of learners. We sometimes run small tests on our subscriptions and features, to explore ways to provide learners with the ideal subscription options that meet their budget and learning goals."]}],"title":"What if I don\u2019t see Unlimited Hearts in Super?"},{"sections":[{"displayType":"unstyled","items":["On the Duolingo app (iOS or Android):"]},{"displayType":"list_numbered","items":["Open the Duolingo app","Sign in to your Duolingo account","Tap the gem icon at the top of the screen to go to the Shop","Tap \u201cGet Super\u201d","Select your plan and confirm"]},{"displayType":"unstyled","items":["On your web browser (desktop):"]},{"displayType":"list_numbered","items":["Sign in to your <a href=\"\">Duolingo account</a> via web browser","Click \u201c<a href=\"/shop\">Shop</a>\u201d in the side navigation","Click \u201cGet Super\u201d","Select your plan and confirm"]},{"displayType":"unstyled","items":["The platform where you initially subscribe is where you\u2019ll manage your subscription."]},{"displayType":"unstyled","items":["All subscriptions are auto-renewing unless canceled. You can cancel your subscription at any time."]}],"title":"How do I subscribe to Super Duolingo?"},{"sections":[{"displayType":"unstyled","items":["Yes! \u201c<a href=\"/business\">Duolingo for Business</a>\u201d enables employers to purchase bulk subscriptions to Super Duolingo at a discounted price for employees."]}],"title":"Can I purchase bulk subscriptions for Super Duolingo?"},{"sections":[{"displayType":"unstyled","items":["If you are actively enrolled in a \u201c<a href=\"/settings/schools\">Duolingo classroom</a>\u201d, Super Duolingo will not be available. You will need to \u201c<a href=\"https://duolingoschools.zendesk.com/hc/en-us/articles/8081575166733-How-do-I-remove-myself-from-a-classroom-\">leave the classroom</a>\u201d in order to purchase a subscription."]}],"title":"If I don\u2019t see an option to upgrade my individual plan, what do I do?"}],"slug":"super-duolingo","title":"What is Super Duolingo and how do I subscribe?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Language learning is better together \u2014 which is why we offer a Family Plan for Super Duolingo! Now you can share all the benefits of Super Duolingo with 5 of your family and friends, and encourage everyone to reach their goals together."]},{"displayType":"unstyled","items":["When you join, start, or leave a Family Plan, your learning progress and streak will not be affected."]}],"title":null},{"sections":[{"displayType":"unstyled","items":["Invite anyone \u2014 friends and family, in any location, in any language!"]},{"displayType":"unstyled","items":["However, you can\u2019t invite someone who already has an active paid Duolingo subscription. They\u2019ll need to cancel their subscription and wait for it to expire before joining your plan."]},{"displayType":"unstyled","items":["You also can\u2019t resell slots on your Family Plan for cash or other items of monetary value. Duolingo reserves the right to block new members from being added to Family Plans or terminate Family Plans where we have determined that the slots have been resold."]}],"title":"Who can I invite to my Family Plan?"},{"sections":[{"displayType":"unstyled","items":["Only the family manager can manage the subscription. If you are the family manager, you can manage your family plan via the Super Duolingo dashboard to invite and remove members."]}],"title":"How do I manage my Family Plan?"},{"sections":[{"displayType":"unstyled","items":["The family manager can send an invite link to any eligible Duolingo user. Once they receive the link, they\u2019ll have to accept the invite in order to be added to your Family Plan."]},{"displayType":"list_numbered","items":["Open the Duolingo app","Tap the Super icon at the top of the home screen","In the Family Plan section of the Super dashboard, tap the \u201c+\u201d icon or tap \u201cManage,\u201d then \u201cAdd member\u201d","Choose the invite method: Text message/SMS, WhatsApp, email, etc.","Confirm and send the invitation"]},{"displayType":"unstyled","items":["Duolingo users under the age of 13 will have private profiles since we restrict social features. With that, we recommend that you send your invite link via text message or email. If you share the same device, you can add them directly."]}],"title":"How do I invite someone to my Family Plan?"},{"sections":[{"displayType":"list_numbered","items":["Open the Duolingo app","Tap the Super icon at the top of the home screen","In the Family Plan section of the Super dashboard, tap \u201cManage,\u201d then \u201cEdit\u201d","Tap the user\u2019s name then confirm removal"]}],"title":"How do I remove someone from my Family Plan?"},{"sections":[{"displayType":"unstyled","items":["You can upgrade an individual subscription to a Family Plan in the Duolingo app or web browser based on how you originally subscribed. Also, if you have a monthly subscription through Google Play, you will not see an option to upgrade to a Family Plan."]},{"displayType":"unstyled","items":["iOS Duolingo app:"]},{"displayType":"list_numbered","items":["Open the Duolingo app","Tap the Super icon at the top of the home screen","Tap Settings (gear icon)","Tap \u201cManage subscription\u201d","Tap \u201cChange plan\u201d","Select the Family Plan and confirm","Confirm purchase via Apple","The upgrade should take effect immediately","Once upgraded, you will be charged immediately for the Family Plan, and then Apple will process a prorated refund based on the remainder of your individual subscription","The renewal date will be adjusted to the date of the upgrade"]},{"displayType":"unstyled","items":["Android Duolingo app:"]},{"displayType":"list_numbered","items":["Open the Duolingo app","Tap the Super icon at the top of the home screen","Tap Settings (gear icon)","Tap \u201cManage subscription\u201d","Tap \u201cChange plan\u201d","Select the Family Plan and confirm","Confirm purchase via Google Play","The upgrade should take effect immediately","Once upgraded, you will be charged a prorated amount immediately to upgrade the remaining billing period in your current subscription to the Family Plan","The renewal date will be based on the original subscription"]},{"displayType":"unstyled","items":["<a href=\"\">Web</a>:"]},{"displayType":"list_numbered","items":["Open your Duolingo account on a web browser","Click \u201cMore\u201d menu (left)","Select \u201cSettings\u201d","Select \u201c<a href=\"/settings/super\">Super Duolingo</a>\u201d","Click \u201cChange plan\u201d","Select the Family Plan and confirm","Confirm purchase","The upgrade should take effect immediately","Once upgraded, you will be charged immediately for the Family Plan, and then a prorated refund will process in 5\u201310 business days based on the remainder of your individual subscription","The renewal date will be adjusted to the date of the upgrade"]}],"title":"How can I upgrade my individual subscription to a Family Plan?"},{"sections":[{"displayType":"unstyled","items":["If you canceled auto-renewal but your Super subscription has not yet expired, you will not see the option to upgrade. To see the upgrade option:"]},{"displayType":"list_numbered","items":["In the Duolingo app, go to your Profile","Tap \u201cKeep my Subscription\u201d","Reopen the app and follow the steps above to upgrade your plan"]}],"title":"If I don\u2019t see an option to upgrade my individual plan, what do I do?"}],"slug":"family-plan","title":"Family Plan"},{"questions":[{"sections":[{"displayType":"unstyled","items":["You can cancel your Super Duolingo subscription at any time."]},{"displayType":"unstyled","items":["You will need to cancel your subscription based on how you originally started the subscription."]},{"displayType":"unstyled","items":["Deleting the app and/or your account does not cancel your subscription."]}],"title":null},{"sections":[{"displayType":"list_numbered","items":["Open the Duolingo app","Tap the Super icon at the top of the home screen","Tap Settings (gear icon)","Tap \u201cManage subscription\u201d","Select \u201cCancel subscription\u201d and proceed to cancel","Confirm cancellation through Google Play Store or App Store or Alipay"]}],"title":"If you subscribed to Super Duolingo on the Duolingo app (iOS or Android):"},{"sections":[{"displayType":"list_bulleted","items":["For Android phones/devices: Submit a \u201c<a href=\"/help/support-request\">support request</a>\u201d","For iOS phones/devices: Follow \u201c<a href=\"https://support.apple.com/en-us/HT202039\">these instructions</a>\u201d from Apple"]}],"title":"If you subscribed to Super Duolingo on your phone/device settings:"},{"sections":[{"displayType":"list_numbered","items":["Sign in to your \u201c<a href=\"\">Duolingo account</a>\u201d via web browser","Click your profile picture at the top of the home screen, and choose \u201c<a href=\"/settings\">Settings</a>\u201d","Select \u201c<a href=\"/settings/super\">Super Duolingo</a>\u201d","Select \u201cCancel subscription\u201d and confirm"]}],"title":"If you subscribed to Super Duolingo on a web browser (desktop):"},{"sections":[{"displayType":"list_bulleted","items":["Your streak and learning progress will not be affected.","You will be able to use Super Duolingo features for the remainder of the subscription period.","You will no longer be billed automatically once you cancel your subscription.","You can reactivate your subscription anytime.","Canceling your subscription will not retroactively refund subscription payments.","Previously charged subscription fees cannot be prorated based on cancellation date."]}],"title":"What can I expect after canceling?"},{"sections":[{"displayType":"unstyled","items":["If you have any issues with your subscription, please \u201c<a href=\"/help/support-request\">submit a bug report</a>\u201d and select the option \"Purchase Issue\" from the drop-down. Please note that we cannot access the iOS App Store, nor resolve issues you are experiencing with this service."]}],"title":"If I have problems with my Super subscription, what can I do?"}],"slug":"cancel-my-super-duolingo-subscription","title":"How do I cancel my Super Duolingo subscription?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods."]}],"title":null},{"sections":[{"displayType":"unstyled","items":["Refunds are handled by Apple, not Duolingo. Follow <a href=\"https://support.apple.com/en-us/HT204084\">these instructions</a> from Apple."]}],"title":"If you subscribed to Super Duolingo on an iOS (Apple) phone/device:"},{"sections":[{"displayType":"list_numbered","items":["Sign in to your \u201c<a href=\"\">Duolingo account</a>\u201d via web browser","Click the Super icon at the top of the home screen","Scroll toward the bottom of the page and select the option to contact Duolingo support","You will have the option to send an email to Duolingo support. Please detail in the email that you need a refund for your web subscription. A member of our support team will review your request."]}],"title":"If you subscribed to Super Duolingo on a web browser (desktop):"},{"sections":[{"displayType":"list_numbered","items":["You will have the option to contact Duolingo support via this <a href=\"/help/support-request\">link</a> and select the option \u201cPurchase Issue\u201d from the drop-down. Please also detail in the email that you need a refund for your subscription. A member of our support team will review your request."]}],"title":"If you subscribed to Super Duolingo on Android:"},{"sections":[{"displayType":"unstyled","items":["If you need a refund of gems (Duolingo\u2019s in-app currency), please <a href=\"/help/support-request\">submit a bug report</a> and select \u201cPurchase issue\u201d as the type of issue."]}],"title":"How do I request a gem refund?"}],"slug":"how-do-I-request-a-refund","title":"How do I request a refund?"},{"questions":[{"sections":[{"displayType":"list_numbered","items":["Visit duolingo.com/redeem in a web browser (on a phone, tablet, or computer)","Enter your promo code and click \u201cRedeem\u201d","If you\u2019re recognized as an eligible user, click \u201cClaim offer\u201d","Log in if you have a Duolingo account, or if you don\u2019t, create an account","Select a monthly, annual, or family Super Duolingo plan for after your free trial ends","Submit your credit card information (you will only be charged if you continue with Super after your free trial ends)","Start learning with Super Duolingo!"]}],"title":"How do I enter the promotion (promo) code?"},{"sections":[{"displayType":"unstyled","items":["Currently, you can only redeem the code on a web browser. However, once subscribed to Super Duolingo via your promo code, you can access your Super features across all platforms (iOS/Android app and web)."]}],"title":"What platforms (web, Android, iOS) can accept my promo code?"},{"sections":[{"displayType":"unstyled","items":["The expiration date will be specified when you receive your promotion code. If your promo code has expired, you cannot claim it."]}],"title":"When does my promo code expire?"},{"sections":[{"displayType":"list_bulleted","items":["If the code was entered incorrectly, try re-entering the code","If you are not logged in to your Duolingo account, you\u2019ll need to log in or create an account","If you are in a Duolingo classroom, you can <a href=\"https://duolingoschools.zendesk.com/hc/en-us/articles/8081575166733-How-do-I-remove-myself-from-a-classroom-\">leave the classroom</a>, then re-enter the promo code"]},{"displayType":"unstyled","items":["Or, you may be ineligible for the promo code:"]},{"displayType":"list_bulleted","items":["The code is no longer eligible (i.e. expired or already claimed)","You are already actively subscribed to Super Duolingo","You are under 13 years of age"]}],"title":"If my promo code isn\u2019t working, what can I do?"},{"sections":[{"displayType":"unstyled","items":["No. A promo code cannot be used on active subscriptions."]}],"title":"I\u2019m already subscribed to Super Duolingo. Can I use this promo code for my existing subscription?"},{"sections":[{"displayType":"unstyled","items":["If you do not cancel your extended free trial, Duolingo will start your subscription and you will be billed to the payment method originally entered during checkout."]}],"title":"What happens if I don\u2019t cancel my extended free trial?"},{"sections":[{"displayType":"unstyled","items":["All subscriptions auto-renew unless you cancel them."]}],"title":"Will the subscription auto-renew?"}],"slug":"use-a-promo-code","title":"How do I use a promo code?"},{"questions":[{"sections":[{"displayType":"unstyled","items":["Duolingo Max includes all the benefits of Super Duolingo, along with AI-powered features: Roleplay and Video Call with Lily."]}],"title":null},{"sections":[{"displayType":"unstyled","items":["Currently, Duolingo Max is available on the iOS and Android version of the Duolingo app. Duolingo Max cannot be purchased on web."]},{"displayType":"unstyled","items":["Some AI-powered features are not available across all courses. If you are learning a course that is not yet supported, you will still have access to Super Duolingo benefits."]}],"title":"Availability"},{"sections":[{"displayType":"unstyled","items":["Roleplay allows learners to practice real-world conversation skills with our characters in the app. You\u2019ll encounter different scenarios with each character, whether it\u2019s ordering a coffee with Lin or going furniture shopping with Eddy."]},{"displayType":"unstyled","items":["This feature is available to English speakers learning: French, Spanish, German, Portuguese, and Italian. It is also available for: English for Spanish speakers, English for Portuguese speakers, English for Japanese speakers, English for German speakers and English for French speakers."]}],"title":"Roleplay"},{"sections":[{"displayType":"unstyled","items":["Duolingo Max subscribers can check out Video Call with Lily. Practice your conversational skills with on-demand video calls with our Duolingo character, Lily."]},{"displayType":"unstyled","items":["Video Call is available to Duolingo Max subscribers on iOS and Android (Versions 13+ only) learning English, French, Spanish, Italian, German, Portuguese. You can find Video Call on the path and in the Practice Hub."]}],"title":"Video call with Lily"},{"sections":[{"displayType":"unstyled","items":["All eligible free learners can subscribe to Duolingo Max by navigating to the Practice hub (dumbbell icon) and tapping the \u201cUnlock with Max\u201d button in the Android or iOS app."]},{"displayType":"unstyled","items":["Duolingo Max cannot be accessed through our web platform, the features are only available on the mobile app."]}],"title":"How to subscribe"},{"sections":[{"displayType":"unstyled","items":["Duolingo Max can be purchased as an individual subscription, or as a family plan to share with 5 other users!","If a member of your family plan does not use the mobile app version of Duolingo, or is learning a course that does not currently support Max features, they will still have access to all other Super Duolingo subscription features (unlimited hearts, no ads, mistakes review, etc)."]}],"title":"Family Plan"},{"sections":[{"displayType":"unstyled","items":["Existing Super Duolingo Subscribers (including Family Plan managers) can upgrade to a Duolingo Max subscription from the Duolingo iOS or Android app:"]},{"displayType":"list_numbered","items":["Tap the Shop tab (blue gem icon) at the top of the screen to visit the shop and upgrade to Max!","Head over to the Practice hub, and you can upgrade through the Roleplay button or Video Call with Lily banner.","Throughout your lessons along the path, you\u2019ll see Video Call. You\u2019ll also be able to upgrade here."]},{"displayType":"unstyled","items":["Currently, web subscriptions do not have the ability to upgrade to Duolingo Max."]},{"displayType":"unstyled","items":["When you upgrade with Apple, Apple will bill you for the full price of the Duolingo Max subscription, and issue a prorated refund for your previous Super Duolingo subscription based on how much time is remaining in your previous subscription period."]},{"displayType":"unstyled","items":["NOTE: Some Super Duolingo subscription plans are not eligible to upgrade to all Duolingo Max subscription plans. When you upgrade your current subscription, you will see the eligible Duolingo Max plans."]}],"title":"Upgrading From Super Duolingo"}],"slug":"what-is-duolingo-max","title":"What is Duolingo Max?"}],"groupId":"subscription_and_payments","isVisible":true,"title":"Subscription & Payments"},{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["If you are experiencing billing issues with your current subscription, please check your original payment method. It\u2019s possible your original payment method expired at the time of renewal."]},{"displayType":"unstyled","items":["If you subscribed through web and received a message about updating a payment method, <b>please resubscribe and change your payment method during the payment process</b>."]},{"displayType":"list_numbered","items":["Sign in to your <a href=\"\">Duolingo account</a> via web browser","Click \u201c<a href=\"/shop\">Shop</a>\u201d in the side navigation","Click \u201cGet Super\u201d","Select your plan","Click \u201cUse another card\u201d and input your updated payment method","Confirm the payment"]}],"title":null}],"slug":"what-do-I-do-if-my-web-subscription-payment-failed","title":"What do I do if my web subscription payment failed?"}],"groupId":"invisible","isVisible":false,"title":"What do I do if my web subscription payment failed?"},{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["On the Duolingo app (iOS or Android):"]},{"displayType":"list_unstyled","items":["1. Open the Duolingo app","2. Tap Settings (gear icon)","3. Tap \u201cScore on LinkedIn\u201d","5. Tap the Duolingo Score you\u2019d like to remove and confirm"]},{"displayType":"unstyled","items":["On your web browser (desktop):"]},{"displayType":"list_unstyled","items":["1. Sign in to your Duolingo account via web browser","2. Hover over More on the side of your home screen, and choose \"Settings\"","3. In the Settings page menu, click \u201cScore on LinkedIn\u201d","4. Click the Duolingo Score you\u2019d like to remove and confirm"]},{"displayType":"unstyled","items":["This will not remove or reset your course progress in Duolingo. This action only removes Duolingo Score on LinkedIn."]}],"title":"How do I remove my Duolingo Score on LinkedIn?"}],"slug":"remove-score-on-linkedin","title":"How do I remove my Duolingo Score on LinkedIn?"}],"groupId":"invisible","isVisible":false,"title":"How do I remove my Duolingo Score on LinkedIn?"},{"articles":[{"questions":[{"sections":[{"displayType":"unstyled","items":["Adding your Duolingo Score to LinkedIn lets you showcase your language learning progress on your LinkedIn profile. As your Score increases, your LinkedIn profile will update automatically."]}],"title":"What does it mean to add my Duolingo Score on LinkedIn?"},{"sections":[{"displayType":"unstyled","items":["You need a Score of 10 or higher in a language to be eligible. If you\u2019re learning the same language in multiple courses, only your highest Score can be connected."]}],"title":"What language Scores can I add on LinkedIn?"},{"sections":[{"displayType":"unstyled","items":["On the Duolingo app (iOS or Android):"]},{"displayType":"list_unstyled","items":["1. Open the Duolingo app","2. Go to your Profile","3. Tap Settings (gear icon)","4. Select \u201cScore on LinkedIn\u201d","5. Follow the prompts to connect your LinkedIn account and share your Duolingo Score"]},{"displayType":"unstyled","items":["On your web browser (desktop):"]},{"displayType":"list_unstyled","items":["1. Sign in to your Duolingo account via web browser","2. Hover over More on the side of your home screen, and choose \"Settings\"","3. In the Settings page menu, click \u201cScore on LinkedIn\u201d","4. Follow the prompts to connect your LinkedIn account and share your Duolingo Score"]}],"title":"How do I add my Duolingo Score on LinkedIn?"}],"slug":"add-score-on-linkedin","title":"How do I add my Duolingo Score on LinkedIn?"}],"groupId":"invisible","isVisible":false,"title":"How do I add my Duolingo Score on LinkedIn?"},{"articles":[{"questions":[{"sections":[{"displayType":"list_bulleted","items":["Spanish, French, Italian, German, and Japanese for speakers of English","English for speakers of Spanish and Portuguese"]}],"title":"Which courses are affected?"},{"sections":[{"displayType":"unstyled","items":["You will receive a message letting you know that you\u2019ve been placed in a new course. We are rolling out this update gradually, to make sure we can fix any unexpected issues early on. That means your course may be updated now or in the coming months."]}],"title":"How do I know if I\u2019m in an affected course?"},{"sections":[{"displayType":"unstyled","items":["Your Duolingo Score and your position on the path will largely stay the same. Also, the core learning experience \u2013 the types of lessons you do, the path, what a lesson looks like \u2013 will look and feel very familiar."]},{"displayType":"unstyled","items":["What\u2019s different is the underlying content \u2013 the topic of the unit you\u2019re on, the words, and grammatical structures you\u2019re learning. As a result, your day-to-day lessons may feel noticeably more difficult as you encounter new-to-you vocabulary and structures."]},{"displayType":"unstyled","items":["In addition, some courses are getting new sections at the end of the course, providing additional learning content at higher CEFR levels."]}],"title":"What is and isn\u2019t changing?"},{"sections":[{"displayType":"unstyled","items":["The new course content is better aligned with communicative goals (e.g., ordering food, applying for a job, talking about a hobby) \u2013 which means you\u2019ll be better prepared for speaking in real life!"]},{"displayType":"unstyled","items":["The new content is also more intentional about how and when you\u2019re exposed to grammatical topics. And the new courses\u2019 infrastructure will make it easier to introduce new features, exercise types, and general course improvements."]}],"title":"Why did you replace my course content?"},{"sections":[{"displayType":"unstyled","items":["If you\u2019re seeing unfamiliar words in your lessons, you have a few options:"]},{"displayType":"list_bulleted","items":["Hints: In the speech bubble in the exercise, use the hints feature by tapping on the word you don\u2019t recognize to see the translation.","Practice tab: You can use the <a href=\"https://blog.duolingo.com/guide-to-duolingo-practice-hub/\">Practice tab</a>, now free to all learners on iOS and Android. Try a \u201cWords\u201d practice set, a vocabulary review that will include the new-to-you words.","Review: You can scroll back up the path to review earlier lessons. For example, if your updated course is showing unfamiliar vocab related to \u201cshopping,\u201d you could look for an earlier unit title that mentions \u201cshopping\u201d and review lessons in that unit."]}],"title":"How can I catch up on the new content?"},{"sections":[{"displayType":"unstyled","items":["It can definitely be frustrating to see unfamiliar words and feel like you\u2019re getting stuck! But if you restart your course, there\u2019s a risk that most of your lessons will be too easy for you, which would slow down your learning progress."]},{"displayType":"unstyled","items":["Our learning experts recommend trying to get through at least a few lessons in your updated course before considering a full reset. Try the options mentioned above (hints, practice, review). Then try a few more lessons. If they\u2019re still feeling too hard, you can <a href=\"https://www.duolingo.com/help/remove-or-reset-a-course\">restart your course</a>."]},{"displayType":"unstyled","items":["The good news is, if you restart the course and then find that it\u2019s too easy, you can always use the \u201cJUMP HERE?\u201d option at the start of each unit to jump to a level that feels right to you."]}],"title":"Should I start my course over?"}],"slug":"updated-courses","title":"Updated Courses"}],"groupId":"invisible","isVisible":false,"title":"Updated Courses"}],"uiLanguage":"en"}